Service Commitment

SERVICE

Service Commitment

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  Pre-sales

  We provide free technical consultation and demo testing services for all equipment.

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  After-sales

  We offer a 3-year extended warranty with free software upgrades during the warranty period.

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  Customer Service Request

  After receiving a service request, we will respond within 2 hours. A professional engineer will contact you by phone to diagnose the issue and guide your staff through troubleshooting for common operational and simple faults.

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  On-site Repair

  For faults requiring on-site repair, our engineer will arrive at the customer's location within 48 hours.

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  Fault Resolution

  For complex hardware faults, we guarantee resolution within 7 business days.

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OFFICE

Pre-sales & After-sales Service Network

Service Hotline 0755-86347753

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  Changchun

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  Shenzhen

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  Beijing / Tianjin

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  Jinan

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  Wuhan

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  Shanghai

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  Xi'an

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  Chengdu